Concepedia

Gi‐Du Kang

GK

Statistics

Publications

6

Citations

1.1K

H-Index

6

Active since

2002

Affiliations

Soongsil University(Current)

University of Illinois Urbana-Champaign

Florida State University

Gi‐Du Kang is an author at Soongsil University specializing in service quality, service performance measurement, and quality management.

Publications per year

2002–2018

6

Publications

6

Service quality dimensions: an examination of Grönroos’s service quality model

Gi‐Du Kang, Jeffrey James · Managing Service Quality · 2004 · 601 citations

Management, Marketing, Quality Management +12

Measurement of internal service quality: application of the SERVQUAL battery to internal service quality

Gi‐Du Kang, Jeffrey Jame, Kostas Alexandris · Managing Service Quality · 2002 · 200 citations

Business, Marketing, Marketing Management +11

The hierarchical structure of service quality: integration of technical and functional quality

Gi‐Du Kang · Managing Service Quality · 2006 · 197 citations

Management, Quality Management, Quality Improvement +9

Revisiting the Concept of a Societal Orientation: Conceptualization and Delineation

Gi‐Du Kang, Jeffrey James · Journal of Business Ethics · 2006 · 64 citations

Social Sciences, Social Psychology, Self +4

Understanding the Motivations Influencing Ecological Boycott Participation: An Exploratory Study in Viet Nam

Thanh Hoai Nguyen, Hai Quynh Ngo, Pham Ngoc Nha Ngo et al. · Sustainability · 2018 · 20 citations · Full text

Social Sciences, Environmental Management, Ecotourism +7

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