Concepedia
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Publications
6
Citations
1.1K
H-Index
Active since
2002
Affiliations
Soongsil University(Current)
University of Illinois Urbana-Champaign
Florida State University
Gi‐Du Kang is an author at Soongsil University specializing in marketing, management, and customer satisfaction.
Top concepts
MarketingBusinessManagementService QualityCustomer SatisfactionTotal Quality ManagementCultureEducationEngineeringService Marketing
Publications per year
2002–2018
Service quality dimensions: an examination of Grönroos’s service quality model
Gi‐Du Kang, Jeffrey James · Managing Service Quality · 2004 · 597 citations
Total Quality Management, Customer Satisfaction, Service Quality Dimensions +14
Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
Gi‐Du Kang, Jeffrey Jame, Kostas Alexandris · Managing Service Quality · 2002 · 200 citations
Total Quality Management, Customer Satisfaction, Servqual Instrument +14
The hierarchical structure of service quality: integration of technical and functional quality
Gi‐Du Kang · Managing Service Quality · 2006 · 197 citations
Total Quality Management, Customer Satisfaction, Engineering +16
Revisiting the Concept of a Societal Orientation: Conceptualization and Delineation
Gi‐Du Kang, Jeffrey James · Journal of Business Ethics · 2006 · 64 citations
Social Identity, Culture, Social Theory +8
Understanding the Motivations Influencing Ecological Boycott Participation: An Exploratory Study in Viet Nam
Thanh Hoai Nguyen, Hai Quynh Ngo, Pham Ngoc Nha Ngo et al. · Sustainability · 2018 · 18 citations · Full text
Exploratory Study, Sustainable Consumption, Green Marketing +19
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