Mileide Morais Pena is an author at Universidade de São Paulo specializing in health services research, customer satisfaction, and engineering.
Top concepts
NursingEngineeringHealth PolicyPublic HealthQuality Of LifeService QualityOutcomes ResearchHealthcare QualityQuality ImprovementCustomer Satisfaction
Publications per year
2013–2013
1
1
The use of the quality model of Parasuraman, Zeithaml and Berry in health services
Mileide Morais Pena, Edenise Maria Santos da Silva, Daisy Maria Rizatto Tronchin et al. · Revista da Escola de Enfermagem da USP · 2013 · 99 citations · Full text
Total Quality Management, Customer Satisfaction, Quality Of Life +18
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