Shawnee K. Vickery

The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

Shawnee K. Vickery, Jayanth Jayaram, Cornelia Dröge et al. · Journal of Operations Management · 2003 · 1.3K citations

Supply Chain Integration, Customer Satisfaction, Supply Chain Performance +16

The effects of internal versus external integration practices on time‐based performance and overall firm performance

Cornelia Dröge, Jayanth Jayaram, Shawnee K. Vickery · Journal of Operations Management · 2004 · 658 citations

Time‐based Performance, Firm Performance, Education +17

Production Competence and Business Strategy: Do They Affect Business Performance?

Shawnee K. Vickery, Cornelia Dröge, Robert E. Markland · Decision Sciences · 1993 · 473 citations

Firm Performance, Strategic Practice, Production Competence +16

LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE

Theodore P. Stank, Thomas J. Goldsby, Shawnee K. Vickery et al. · Journal of Business Logistics · 2003 · 425 citations

Total Quality Management, Customer Satisfaction, Logistics Service Performance +13

Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry

Theodore P. Stank, Thomas J. Goldsby, Shawnee K. Vickery · Journal of Operations Management · 1999 · 288 citations

Service Provider, Customer Satisfaction, Consumer Research +17