Danilo Soares Silva

Statistics

Publications

Citations

H-Index

Active since

2017

Affiliations

Universidade Estadual de Campinas (UNICAMP)(Current)

Danilo Soares Silva is an author at Universidade Estadual de Campinas (UNICAMP) specializing in service quality measurement, consumer satisfaction, and service quality.

ORCID

Publications per year

2017–2019

Publications

Measurement of perceived service quality in higher education institutions

Danilo Soares Silva, Gustavo Hermínio Salati Marcondes de Moraes, Ieda Kanashiro Makiya et al. · Quality Assurance in Education · 2017 · 70 citations

Education, Educational Measurement, Higher Education +17

Explaining library user loyalty through perceived service quality: What is wrong?

Danilo Soares Silva, Gustavo Hermínio Salati Marcondes de Moraes, Alexandre Cappellozza et al. · Journal of the Association for Information Science and Technology · 2019 · 10 citations

Business, Quality Management, Consumer Behavior +12

1–2 of 2