Julie N.Y. Zhu

Returning good for evil: A study of customer incivility and extra-role customer service

Julie N.Y. Zhu, Long W. Lam, Jennifer Y. M. Lai · International Journal of Hospitality Management · 2019 · 106 citations

Customer Experience, Customer Satisfaction, Customer Incivility +9

Doing It Purposely? Mediation of Moral Disengagement in the Relationship Between Illegitimate Tasks and Counterproductive Work Behavior

Lijing Zhao, Long W. Lam, Julie N.Y. Zhu et al. · Journal of Business Ethics · 2021 · 104 citations

Behavioral Sciences, Moral Disengagement, Ethical Dilemma +8

Should companies invest in human resource development practices? The role of intellectual capital and organizational performance improvements

Mavis Yi-Ching Chen, Long W. Lam, Julie N.Y. Zhu · Personnel Review · 2020 · 82 citations

Performance Management, Human Resource Management Development, Firm Performance +13

A typology of three-way interaction models: Applications and suggestions for Asian management research

Long W. Lam, Aichia Chuang, Chi‐Sum Wong et al. · Asia Pacific Journal of Management · 2018 · 65 citations

International Management, Organizational Communication, Asian Management Research +12

Obligations and feeling envied: a study of workplace status and knowledge hiding

Yan Liu, Julie N.Y. Zhu, Long W. Lam · Journal of Managerial Psychology · 2020 · 60 citations

Purpose Status, Human Resource Management, Workplace Study +18