Concepedia

Mary M. Smalley

MM

2

Publications

39

Citations

2

H-Index

1993

Active since

Mary M. Smalley is an author specializing in customer satisfaction, management, and education.

Top concepts

EducationManagementReliabilityPerformance StudiesCustomer SatisfactionPerformance ManagementGeneralizability TheoryPerformance MeasurementPsychologyBehavioral Science

Publications per year

1993–1993

2

Publications

2

Distributional ratings of performance: Further examination of a new rating format.

Dirk D. Steiner, Jeffrey S. Rain, Mary M. Smalley · Journal of Applied Psychology · 1993 · 24 citations

Customer Satisfaction, Generalizability Theory, Construct Validity Evidence +20

Distributional ratings of performance: Further examination of a new rating format.

Dirk D. Steiner, Jeffrey S. Rain, Mary M. Smalley · Journal of Applied Psychology · 1993 · 15 citations

Reliability, Performance Management, Customer Satisfaction +11

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