Concepedia

Puay Cheng Lim

PC

Statistics

Publications

3

Citations

507

H-Index

3

Active since

1999

Affiliations

University of Leicester(Current)

Puay Cheng Lim is an author at University of Leicester specializing in health policy, quality improvement, and nursing.

Top concepts

NursingEngineeringHealth PolicyQuality SystemsHealth ManagementService ManagementQuality ImprovementHealth Services ResearchTotal Quality ManagementQuality Function Deployment

Publications per year

1999–2000

3

Publications

3

A study of patients’ expectations and satisfaction in Singapore hospitals

Puay Cheng Lim, Nelson Tang · International Journal of Health Care Quality Assurance · 2000 · 330 citations

An innovative framework for health care performance measurement

Puay Cheng Lim, Nelson Tang, Peter M. Jackson · Managing Service Quality · 1999 · 89 citations

Total Quality Management, Customer Satisfaction, Innovative Framework +21

The development of a model for total quality healthcare

Puay Cheng Lim, Nelson Tang · Managing Service Quality · 2000 · 88 citations

Total Quality Management, Engineering, Services Management +23

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