Concepedia

Jean Perrien

JP

18

Publications

1.2K

Citations

16

H-Index

1985

Active since

Affiliations

Université du Québec à Montréal(Current)

Concordia University

Université de Montréal

Université Laval

Jean Perrien is an author at Université du Québec à Montréal specializing in management, marketing, and business.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionConsumer ResearchRelationship MarketingGeneral BusinessOrganizational BehaviorFinancePersuasion

Publications per year

1985–2012

18

Publications

18

Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model

Élissar Toufaily, Line Ricard, Jean Perrien · Journal of Business Research · 2012 · 257 citations

Customer Experience, Customer Satisfaction, Online Customer Behavior +10

The meaning of a marketing relationship: A pilot study

Jean Perrien, Line Ricard · Industrial Marketing Management · 1995 · 132 citations

Relationship Marketing, Customer Satisfaction, Management +4

The implementation of relationship marketing in commercial banking

Jean Perrien, Pierre Filiatrault, Line Ricard · Industrial Marketing Management · 1993 · 103 citations

Relationship Marketing, Customer Satisfaction, Management +3

Dissolution of a relationship: The salesforce perception

Jean Perrien, Sylvie Paradis, Peter M. Banting · Industrial Marketing Management · 1995 · 102 citations

Relationship Marketing, Intimate Relationship, Interpersonal Communication +4

Relationship Marketing and Commercial Banking: A CriticalAnalysis

Jean Perrien, Pierre Filiatrault, Line Ricard · International Journal of Bank Marketing · 1992 · 81 citations

Rows per page

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