Ana Reyes-Menéndez

Understanding #WorldEnvironmentDay User Opinions in Twitter: A Topic-Based Sentiment Analysis Approach

Ana Reyes-Menéndez, José Ramón Saura, César Álvarez Alonso · International Journal of Environmental Research and Public Health · 2018 · 173 citations · Full text

The Impact of e-WOM on Hotels Management Reputation: Exploring TripAdvisor Review Credibility With the ELM Model

Ana Reyes-Menéndez, José Ramón Saura, Juan Gabriel Martínez‐Navalón · IEEE Access · 2019 · 153 citations · Full text

Customer Satisfaction, Tourism Management, Reputation Management +23

Comparing a Traditional Approach for Financial Brand Communication Analysis With a Big Data Analytics Technique

José Ramón Saura, Beatriz Rodríguez Herráez, Ana Reyes-Menéndez · IEEE Access · 2019 · 101 citations · Full text

Exploring key indicators of social identity in the #MeToo era: Using discourse analysis in UGC

Ana Reyes-Menéndez, José Ramón Saura, Stephen B. Thomas · International Journal of Information Management · 2020 · 89 citations

Metoo Era, Social Identity, Cultural Identity +9

Do Online Comments Affect Environmental Management? Identifying Factors Related to Environmental Management and Sustainability of Hotels

José Ramón Saura, Ana Reyes-Menéndez, César Álvarez Alonso · Sustainability · 2018 · 71 citations · Full text

Customer Satisfaction, Tourism Management, Tourism Performance +20