Concepedia

Aude Rychalski

AR

Statistics

Publications

3

Citations

193

H-Index

3

Active since

2016

Affiliations

École Supérieure de Commerce de Rennes(Current)

NEOMA Business School

Aude Rychalski is an author at École Supérieure de Commerce de Rennes specializing in customer satisfaction, consumer research, and emotion.

Top concepts

EmotionMarketingManagementConsumer ResearchCustomer SatisfactionBusinessPsychologySocial SciencesCustomer ServiceHospitality Marketing

Publications per year

2016–2021

3

Publications

3

Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context

Aude Rychalski, Sarah Hudson · Journal of Business Research · 2016 · 143 citations

Customer Experience, Customer Satisfaction, Customer Emotions +12

The psychology of frustration: Appraisals, outcomes, and service recovery

Helena V. González‐Gómez, Sarah Hudson, Aude Rychalski · Psychology and Marketing · 2021 · 33 citations

Customer Experience, Customer Satisfaction, Consumer Motivation +18

Call centers: is there an upside to the dissatisfied customer experience?

Sarah Hudson, Helena V. González‐Gómez, Aude Rychalski · Journal of Business Strategy · 2017 · 17 citations

Customer Experience, Customer Satisfaction, Consumer Research +22

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