Concepedia

Ki-Ju Cheong

KC

Statistics

Publications

2

Citations

193

H-Index

2

Active since

2007

Affiliations

Chonnam National University(Current)

Ki-Ju Cheong is an author at Chonnam National University specializing in customer satisfaction, management, and business.

Top concepts

BusinessManagementCustomer SatisfactionBurnoutLogisticsMarketingMotivationPsychologyFactor AnalysisHuman Resources

Publications per year

2007–2012

2

Publications

2

Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers

Sujeong Choi, Ki-Ju Cheong, Richard A. Feinberg · Managing Service Quality · 2012 · 127 citations

Customer Satisfaction, Emotional Exhaustion, Job Performance +20

Evaluating the Service Quality of Thirdparty Logistics Service Providers Using the Analytic Hierarchy Process

Soon-hoo So, JaeJon Kim, Ki-Ju Cheong et al. · Journal of Information Systems and Technology Management · 2007 · 66 citations · Full text

Total Quality Management, Customer Satisfaction, Service Provider +14

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