Concepedia
Statistics
Publications
10
Citations
805
H-Index
Active since
1989
Affiliations
UNSW Sydney(Current)
Queensland University of Technology
Australian Federation of Graduate Women New South Wales
University of Nebraska–Lincoln
Robert Waldersee is an author at UNSW Sydney specializing in business, management, and organizational communication.
Top concepts
BusinessManagementOrganizational BehaviorOrganizational CommunicationEducationOrganization DevelopmentHuman ResourcesChange ManagementStrategic ManagementLeadership
Publications per year
1989–2004
ESPOUSED VALUES AND ORGANIZATIONAL CHANGE THEMES.
Boris Kabanoff, Robert Waldersee, Maxine S. Cohen · Academy of Management Journal · 1995 · 331 citations
Organizations, Value Theory, Education +16
The sacrificial HR strategy in call centers
Catriona Wallace, Geoff Eagleson, Robert Waldersee · International Journal of Service Industry Management · 2000 · 196 citations
Customer Satisfaction, Services Management, International Human Resource Management +21
The impact of positive and corrective feedback on customer service performance
Robert Waldersee, Fred Luthans · Journal of Organizational Behavior · 1994 · 84 citations
Customer Satisfaction, Behavioral Decision Making, Psychology +24
Espoused Values and Organizational Change Themes
Boris Kabanoff, Robert Waldersee, Marcus Cohen · Academy of Management Journal · 1995 · 41 citations
Organizational Change Themes, Organizational Communication, Organization Development +6
Implementing change: matching implementation methods and change type
Robert Waldersee, Andrew Griffiths · Leadership & Organization Development Journal · 2004 · 35 citations
Software Maintenance, Engineering, Change Impact Analysis +28
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