Concepedia

Sven‐Olaf Gerdt

SG

3

Publications

264

Citations

3

H-Index

2019

Active since

Affiliations

University of Münster(Current)

Sven‐Olaf Gerdt is an author at University of Münster specializing in marketing, business, and hospitality.

Top concepts

BusinessMarketingTourismManagementHospitalityService QualityConsumer ResearchCustomer SatisfactionHospitality ManagementEconomics

Publications per year

2019–2021

3

Publications

3

The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source

Sven‐Olaf Gerdt, Elisa Wagner, Gerhard Schewe · Tourism Management · 2019 · 181 citations

Total Quality Management, Customer Satisfaction, Tourism Management +12

Determinants of sustainable behavior of firms and the consequences for customer satisfaction in hospitality

Júlia Koch, Sven‐Olaf Gerdt, Gerhard Schewe · International Journal of Hospitality Management · 2020 · 63 citations

Hospitality Human Resources, Customer Satisfaction, Sustainable Behavior +11

Voluntary carbon offsetting and consumer choices for environmentally critical products—An experimental study

Johan Warburg, Britta Frommeyer, Júlia Koch et al. · Business Strategy and the Environment · 2021 · 20 citations · Full text

Voluntary Carbon Offsetting, Sustainable Consumption, Consumer Uncertainty +24

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