Concepedia

Anna-Luisa Müller

AM

4

Publications

163

Citations

4

H-Index

2010

Active since

Affiliations

University of Augsburg(Current)

Anna-Luisa Müller is an author at University of Augsburg specializing in management, business, and economics.

Top concepts

ManagementBusinessEconomicsMarketingCustomer SatisfactionInsuranceAutomationEngineeringCyber InsuranceDigital Economy

Publications per year

2010–2016

4

Publications

4

Business transformation towards sustainability

Anna-Luisa Müller, Regina Pfleger · BuR - Business Research · 2014 · 98 citations · Full text

Sustainability and customer relationship management: current state of research and future research opportunities

Anna-Luisa Müller · Management Review Quarterly · 2014 · 25 citations

Customer Satisfaction, Relationship Marketing, Future Research Opportunities +11

Economic Evaluation and Optimization of the Degree of Automation in Insurance Processes

Kathrin S. Braunwarth, Matthias Kaiser, Anna-Luisa Müller · Business & Information Systems Engineering · 2010 · 24 citations · Full text

Process Automation, Economics, Engineering +11

The impact of self-service technologies – towards an economic decision model and its application at the German Federal Employment Agency

Julia Klier, Mathias Klier, Anna-Luisa Müller et al. · Journal of Decision System · 2016 · 16 citations

Customer Satisfaction, Business Intelligence, Self-service Technologies +16

Rows per page

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