Joost Fledderus

Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration

Joost Fledderus, Taco Brandsen, Marlies Honingh · Public Management Review · 2013 · 197 citations

Customer Satisfaction, Public Services, Consumer Research +21

User co-production of public service delivery: An uncertainty approach

Joost Fledderus, Taco Brandsen, Marlies Honingh · Public Policy and Administration · 2015 · 89 citations

Customer Satisfaction, Service Delivery Platform, User Co-production +18

Building trust through public service co-production

Joost Fledderus · International Journal of Public Sector Management · 2015 · 84 citations

Service Provider, Customer Satisfaction, Organizations +21

Why people co-produce within activation services: the necessity of motivation and trust – an investigation of selection biases in a municipal activation programme in the Netherlands

Joost Fledderus, Marlies Honingh · International Review of Administrative Sciences · 2015 · 70 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +21

Does User Co-Production of Public Service Delivery Increase Satisfaction and Trust? Evidence From a Vignette Experiment

Joost Fledderus · International Journal of Public Administration · 2015 · 47 citations

Customer Satisfaction, Such User Co-production, Consumer Research +19