Concepedia

Author

Joana Cosme Fernandes

Universidade Nova de Lisboa

Also Known As

Joana Cosme Fernandes

3

Publications

173

Citations

2

H-Index

7

Concepts

All Affiliations

Universidade Nova de Lisboa
JC

About

Joana Cosme Fernandes is an author at Universidade Nova de Lisboa specializing in measurement tools, service quality, and business.

Top Concepts

#ConceptH-IndexPublicationsCitations

1

Business

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167

2

Management

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167

3

Marketing

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167

4

Service Quality

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167

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Consumer Research

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167

Joana Cosme Fernandes

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1

Publications

167

Citations

1

H-Index

YearCitations

The SERPVAL scale: a multi-item instrument for measuring service personal values

Luís Filipe Lages, Joana Cosme Fernandes

Journal of Business Research

2004

167

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