Concepedia

Khaled Abed

KA

1

Publications

24

Citations

1

H-Index

2011

Active since

Khaled Abed is an author specializing in interactive marketing, customer satisfaction, and consumer research.

Top concepts

BusinessMarketingManagementCommunicationService QualityUser ExperienceConsumer ResearchCustomer SatisfactionInteractive MarketingInterpersonal Communication

Publications per year

2011–2011

1

Publications

1

The influence of usability and enjoyment on electronic customer relationship management performance in Jordan mobile communication services

Samsudin Wahab, Kamaruzaman Jusoff, Khaled Abed et al. · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · 2011 · 24 citations · Full text

Customer Experience, Customer Satisfaction, Mobile Commerce +15

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