Concepedia

Shyh‐Jane Li

SL

8

Publications

188

Citations

8

H-Index

2008

Active since

Affiliations

National Sun Yat-sen University(Current)

Australian Institute of Business

Hunan University

Chang Gung Memorial Hospital

Macquarie University

Shyh‐Jane Li is an author at National Sun Yat-sen University specializing in management, business, and customer satisfaction.

Top concepts

ManagementBusinessService QualityCustomer SatisfactionNursingMarketingHealth Services ResearchConsumer ResearchCustomer ServiceIndustrial Design

Publications per year

2008–2018

8

Publications

8

How satisfaction modifies the strength of the influence of perceived service quality on behavioral intentions

Shyh‐Jane Li, Yuying Huang, Miles M. Yang · Leadership in health services · 2011 · 60 citations

Customer Satisfaction, Family Medicine, Structured Questionnaire +22

How to achieve leagility: A case study of a personal computer original equipment manufacturer in Taiwan

Yuying Huang, Shyh‐Jane Li · Journal of Manufacturing Systems · 2010 · 29 citations

Industrial Design, Information Technology Management, Technology Management +9

Hospital service quality and patient loyalty: the mediation effect of empathy

Yucheng Zhang, Long Zhang, Xin Zhang et al. · Journal of Business and Industrial Marketing · 2018 · 27 citations

Customer Satisfaction, Services Management, Empathy +17

Understanding Quality Perception Gaps Among Executives, Frontline Employees, and Patients

Yuying Huang, Shyh‐Jane Li · Quality Management in Health Care · 2010 · 20 citations

Total Quality Management, Customer Satisfaction, Human Resource Management +19

Customer Identification in the Healthcare Industry

Long Zhang, Yucheng Zhang, Hong Jiang et al. · International Journal of Market Research · 2017 · 15 citations

Customer Experience, Customer Satisfaction, Customer Profiling +17

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