Nancy J. Lightner

What users want in e-commerce design: effects of age, education and income

Nancy J. Lightner · Ergonomics · 2003 · 92 citations

Customer Satisfaction, E-commerce, Consumer Research +19

Shopping behaviour and preferences in e-commerce of Turkish and American university students: Implications from cross-cultural design

Nancy J. Lightner, Mehmet Mutlu Yenisey, A. Ant Ozok et al. · Behaviour and Information Technology · 2002 · 90 citations

Customer Satisfaction, Consumer Study, Consumer Research +20

Job Satisfaction of Information Technology Workers: The Impact of Career Orientation and Task Automation in a CASE Environment

Mark E. McMurtrey, Varun Grover, James T. C. Teng et al. · Journal of Management Information Systems · 2002 · 90 citations

Job Satisfaction, Information Technology Workers, Employee Attitude +15

Evaluating e-commerce functionality with a focus on customer service

Nancy J. Lightner · Communications of the ACM · 2004 · 71 citations

Customer Experience, Customer Satisfaction, Effective B2c Sites +14

What is wrong with the World-Wide Web?: a diagnosis of some problems and prescription of some remedies

Nancy J. Lightner, Indranil Bose, Gavriel Salvendy · Ergonomics · 1996 · 61 citations

Engineering, Internet Science, Communication +22