Jeffrey J. Dorsch

A framework for benchmarking in the public sector

Jeffrey J. Dorsch, Mahmoud M. Yasin · International Journal of Public Sector Management · 1998 · 120 citations

Public Affairs, Public Administration, Public Management +17

In search of an optimal cost of quality: an integrated framework of operational efficiency and strategic effectiveness

Mahmoud M. Yasin, Andrew J. Czuchry, Jeffrey J. Dorsch et al. · Journal of Engineering and Technology Management · 1999 · 27 citations

Management, Operations Management, Quality Management +17

Application of root cause analysis in a service delivery operational environment

Jeffrey J. Dorsch, Mahmoud M. Yasin, Andrew J. Czuchry · International Journal of Service Industry Management · 1997 · 22 citations

Management, Operations Management, Strategic Management +15

A Framework for the Establishment of an Optimal Service Quality Level in a Hospitality Operational Setting

Mahmoud M. Yasin, Andrew J. Czuchry, Jeffrey J. Dorsch · Journal of Hospitality & Leisure Marketing · 1997 · 18 citations

Management, Hospitality Management, Operations Management +16