Concepedia
Statistics
Publications
4
Citations
287
H-Index
Active since
1999
Affiliations
University of Memphis(Current)
Stephen F. Austin State University
Joyce M. Hoffman is an author at University of Memphis specializing in management, business, and customer satisfaction.
Top concepts
BusinessManagementCustomer SatisfactionMarketingProductivityProductivity ManagementSupply Chain ManagementTotal Quality ManagementStrategyEducation
Publications per year
1999–2001
TQM as a management strategy for the next millennia
Satish Mehra, Joyce M. Hoffman, Danilo Sirias · International Journal of Operations & Production Management · 2001 · 164 citations
Total Quality Management, Customer Satisfaction, Management Strategy +19
Efficient consumer response as a supply chain strategy for grocery businesses
Joyce M. Hoffman, Satish Mehra · International Journal of Service Industry Management · 2000 · 63 citations
Customer Experience, Customer Satisfaction, Supply Chain Strategy +15
Management leadership and productivity improvement programs
Joyce M. Hoffman, Satish Mehra · International Journal of Applied Quality Management · 1999 · 32 citations
Productivity, Management Effectiveness, Management +8
Operationalizing productivity improvement programs through total quality management
Joyce M. Hoffman, Satish Mehra · International Journal of Quality & Reliability Management · 1999 · 28 citations
Total Quality Management, Customer Satisfaction, Engineering +16
1–4 of 4