Concepedia

Victor Matern

VM

1

Publications

71

Citations

1

H-Index

2013

Active since

Victor Matern is an author specializing in customer satisfaction, business, and consumer research.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceConsumer BehaviorConsumer ResearchCustomer Satisfaction

Publications per year

2013–2013

1

Publications

1

Perceived service quality and customer loyalty in retail banking in Kenya

Daniel Auka, Joseph Bosire, Victor Matern · 2013 · 71 citations

Customer Satisfaction, Perceived Service Quality, Service Quality +11

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