Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector

Soyeun Lee, Heesup Han, Aleksandar Radić, +1

Journal of Hospitality and Tourism Management

Customer SatisfactionManagementBusinessCorporate ResponsibilityCorporate Social Responsibility +7

Coronavirus Disease (COVID-19), Traveler Behaviors, and International Tourism Businesses: Impact of the Corporate Social Responsibility (CSR), Knowledge, Psychological Distress, Attitude, and Ascribed Responsibility

Heesup Han, Soyeun Lee, Jinkyung Jenny Kim, +1

Sustainability

Tourism ManagementTourism PerformanceTourism SupplyInternational TourismDestination Management +18

Tourism and Altruistic Intention: Volunteer Tourism Development and Self-Interested Value

Heesup Han, Soyeun Lee, Sunghyup Sean Hyun

Sustainability

Tourism ManagementTourism PerformanceSocial PsychologySocial SciencesPsychology +14

Convention Tourism and Sustainability: Exploring Influencing Factors on Delegate Green Behavior That Reduce Environmental Impacts

Heesup Han, Soyeun Lee, Amr Al‐Ansi, +4

Sustainability

Tourism ManagementGreen MarketingBehavioral Decision MakingConsumer ResearchSocial Influence +22

Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector

Heesup Han, Antonio Ariza‐Montes, Gabriele Giorgi, +1

International Journal of Environmental Research and Public Health

Customer SatisfactionGreen InnovationHospitalityGreen BuildingHuman Resource Management +18

Passenger Repurchase Behaviours in the Green Cruise Line Context: Exploring the Role of Quality, Image, and Physical Environment

Heesup Han, Taeyeon Eom, Hyunah Chung, +3

Sustainability

Customer SatisfactionConsumer ResearchPassenger Repurchase BehavioursTravel BehaviorBuying Behavior +16

Food delivery application quality in customer brand loyalty formation: Identifying its antecedent and outcomes

Soyeun Lee, Heesup Han

International Journal of Hospitality Management

Customer SatisfactionFood MarketingService QualityFood Delivery SystemsBusiness +7

Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences

Heesup Han, Soyeun Lee, Antonio Ariza‐Montes, +4

International Journal of Environmental Research and Public Health

Role of Internal and External Museum Environment in Increasing Visitors’ Cognitive/Affective/Healthy Experiences and Loyalty

Heesup Han, Soyeun Lee, Sunghyup Sean Hyun

International Journal of Environmental Research and Public Health

Customer SatisfactionCultural HeritageEnvironmental PsychologyConsumer ResearchCultural Tourism +15

Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences

Soyeun Lee, Qi Wu, Sunghyup Sean Hyun

Journal of Hospitality Marketing & Management

Customer SatisfactionTourism ManagementTourism ExperienceTraditional Metaverse HospitalityTourism Industry +15