12
Publications
265
Citations
10
H-Index
2012
Active since
Affiliations
Hendra Gunawan is an author at Politeknik Negeri Batam specializing in business, management, and human resource management.
Top concepts
BusinessManagementAccountingHuman ResourcesOrganizational BehaviorFinanceFirm PerformancePerformance StudiesCustomer SatisfactionArts
Publications per year
2012–2021
12
12
Hendra Gunawan, Kartika Ayuningtiyas · JOURNAL OF APPLIED BUSINESS ADMINISTRATION · 2018 · 56 citations · Full text
Trust Metric, Customer Satisfaction, Online Customer Behavior +15
Hendra Gunawan, Murdifin Haming, Junaiddin Zakaria et al. · IRA-International Journal of Management & Social Sciences (ISSN 2455-2267) · 2017 · 18 citations · Full text
Total Quality Management, Good Governance, Firm Performance +17
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