Concepedia

Andrew Chan

AC

Statistics

Publications

33

Citations

2.5K

H-Index

27

Active since

1994

Affiliations

City University of Hong Kong(Current)

Hong Kong Polytechnic University

University of Technology Sydney

Zhejiang University of Technology

Regent University

Andrew Chan is an author at City University of Hong Kong specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorTourismMarketingOrganizational CommunicationEducationCustomer SatisfactionCultureStrategic Management

Publications per year

1994–2019

33

Publications

33

Tour Guide Performance and Tourist Satisfaction: a Study of the Package Tours in Shanghai

Songshan Huang, Cathy H.C. Hsu, Andrew Chan · Journal of Hospitality & Tourism Research · 2009 · 282 citations

Customer Satisfaction, Tour Guide Performance, Tourism Performance +14

A conceptual framework of hotel experience and customer‐based brand equity

Jing Xu, Andrew Chan · International Journal of Contemporary Hospitality Management · 2010 · 234 citations

Customer Experience, Customer Satisfaction, Brand Strategy +18

The Impact of Distance on International Tourist Movements

Bob McKercher, Andrew Chan, Celia Lam · Journal of Travel Research · 2008 · 200 citations

Economics, Global Tourist, International Tourist Movements +10

A qualitative and quantitative assessment of Hong Kong’s image as a tourist destination

Wai Ming Choi, Andrew Chan, Janice Wu · Tourism Management · 1999 · 195 citations

Culture, Destination Marketing, Tourist Destination +8

How Special Is Special Interest Tourism?

Bob McKercher, Andrew Chan · Journal of Travel Research · 2005 · 154 citations

Customer Satisfaction, Tourism Management, Si Tourism +16

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