Susan Gordon

Experience Value Cocreation on Destination Online Platforms

Hongmei Zhang, Susan Gordon, Dimitrios Buhalis et al. · Journal of Travel Research · 2017 · 195 citations · Full text

Management, Marketing, Tourism Management +14

Effect of a brand story structure on narrative transportation and perceived brand image of luxury hotels

Kyungin Ryu, Xinran Lehto, Susan Gordon et al. · Tourism Management · 2018 · 158 citations

Business, Marketing, Marketing Management +16

Supervisor support and turnover in hotels

Susan Gordon, Chun-Hung Tang, Jonathon Day et al. · International Journal of Contemporary Hospitality Management · 2018 · 134 citations

Management, Hospitality Management, Organizational Behavior +14

Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement

Xiaolin Shi, Susan Gordon · International Journal of Hospitality Management · 2019 · 130 citations

Management, Hospitality Management, Organizational Behavior +14

Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention

Xiaolin Shi, Susan Gordon, Chun-Hung Tang · Tourism Management · 2020 · 103 citations · Full text

Management, Hospitality Management, Employee Engagement +8