Concepedia

Jane Lappin

JL

10

Publications

214

Citations

10

H-Index

1999

Active since

Affiliations

Volpe National Transportation Systems Center(Current)

Charles River Associates

Jane Lappin is an author at Volpe National Transportation Systems Center specializing in communication, marketing, and information management.

Top concepts

CommunicationMarketingManagementInformation ManagementTourismEngineeringTransportationArtsBusinessJournalism

Publications per year

1999–2012

10

Publications

10

Comparative Analysis of Customer Response to Online Traffic Information in Two Cities: Los Angeles, California, and Seattle, Washington

Margaret Petrella, Jane Lappin · Transportation Research Record Journal of the Transportation Research Board · 2004 · 42 citations

Customer Satisfaction, Engineering, Consumer Research +19

Automobile Drivers' Perceptions of Service Quality on Urban Streets

Kelley Klaver Pécheux, Aimee Flannery, Kathryn Wochinger et al. · Transportation Research Record Journal of the Transportation Research Board · 2004 · 40 citations

Customer Satisfaction, Service Quality, Driver Behavior +10

Why Don’t More People Use Advanced Traveler Information? Evidence from the Seattle Area

Sean Peirce, Jane Lappin · 2005 · 27 citations

Individual Mobility, Social Media, Seattle Area +6

ACQUISITION OF TRAVELER INFORMATION AND ITS EFFECTS ON TRAVEL CHOICES: EVIDENCE FROM A SEATTLE-AREA TRAVEL DIARY SURVEY

Sean Peirce, Jane Lappin · 2003 · 22 citations

Atis Enhancement Priorities, Individual Mobility, Social Media +15

Likely Users of Advanced Traveler Information Systems: Evidence from the Seattle Region

Shomik Raj Mehndiratta, M A Kemp, Jane Lappin et al. · Transportation Research Record Journal of the Transportation Research Board · 2000 · 21 citations

Engineering, Digital Marketing, Activity-travel Pattern +20

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