Concepedia

Monireh Samea

MS

2

Publications

132

Citations

2

H-Index

2010

Active since

Affiliations

University of Isfahan(Current)

Monireh Samea is an author at University of Isfahan specializing in customer satisfaction, total quality management, and business.

Top concepts

BusinessMarketingManagementService QualityCustomer SatisfactionTotal Quality ManagementRecyclingEngineeringReliabilityService Design

Publications per year

2010–2012

2

Publications

2

Developing the Models of Service Quality Gaps: A Critical Discussion

Arash Shahin, Monireh Samea · Business Management and Strategy · 2010 · 122 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +11

An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

Arash Shahin, Ali Attafar, Monireh Samea · Measuring Business Excellence · 2012 · 10 citations

Total Quality Management, Customer Satisfaction, Engineering +16

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