Christer Strandberg

Mapping the context and practice of training, development and HRD in European call centres

Thomas N. Garavan, John P. Wilson, Christine Cross et al. · Journal of European Industrial Training · 2008 · 32 citations · Full text

Management, Human Resource Management, Organization Studies +11

Challenges in serving the mass affluent segment: bank customer perceptions of service quality

Christer Strandberg, Olof Wahlberg, Peter Öhman · Managing Service Quality · 2012 · 32 citations

Business, Marketing, Marketing Management +15

Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels

Christer Strandberg, Olof Wahlberg, Peter Öhman · Journal of Financial Services Marketing · 2015 · 14 citations

Social Sciences, Organizational Behavior, Social Psychology +8

All call centres are not "electronic sweatshops"! On leadership and psychosocial work conditions in Swedish in-house call centres

Christer Strandberg, Olof Wahlberg · 2007 · 10 citations

Public Health, Leadership, Ergonomics +13