Concepedia

Pauline Henriette Pattyranie Tan

PH

Statistics

Publications

3

Citations

281

H-Index

3

Active since

2019

Affiliations

Pelita Harapan University(Current)

University of Bunda Mulia

Tarumanagara University

Pauline Henriette Pattyranie Tan is an author at Pelita Harapan University specializing in management, customer satisfaction, and marketing.

Top concepts

BusinessMarketingManagementConsumer ResearchCustomer SatisfactionService QualityConsumer BehaviorDigital MarketingInteractive MarketingTotal Quality Management

Publications per year

2019–2021

3

Publications

3

The Role of Perceived Usefulness and Perceived Ease-of-Use toward Satisfaction and Trust which Influence Computer Consumers’ Loyalty in China

Nicholas Wilson, Keni Keni, Pauline Henriette Pattyranie Tan · Gadjah Mada International Journal of Business · 2021 · 150 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +16

The Effect of Website Design Quality and Service Quality toward Repurchase Intention in the E-commerce Industry: A Cross-Continental Analysis

Nicholas Wilson, Keni Keni, Pauline Henriette Pattyranie Tan · Gadjah Mada International Journal of Business · 2019 · 102 citations · Full text

Total Quality Management, Customer Satisfaction, Digital Marketing +19

Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value

Martinus Tukiran, Pauline Henriette Pattyranie Tan, Widodo Sunaryo · Uncertain Supply Chain Management · 2021 · 29 citations · Full text

Total Quality Management, Customer Satisfaction, Customer Expectation +12

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