Quality and User Experience

Users' experiences with chatbots: findings from a questionnaire study

Asbjørn Følstad, Petter Bae Brandtzæg · 2020 · 232 citations · Full text

Computing, Psychology, Human-computer Interaction +13

QoE beyond the MOS: an in-depth look at QoE via better metrics and their relation to MOS

Tobias Hoßfeld, Poul E. Heegaard, Martı́n Varela et al. · 2016 · 132 citations · Full text

Computing, Computer Science, Computer Systems +11

Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues

Asbjørn Følstad, Cameron Taylor · 2021 · 89 citations · Full text

Computing, Computer Science, Customer Relationship Management +13

An extensive performance evaluation of full-reference HDR image quality metrics

Emin Zerman, Giuseppe Valenzise, Fréderic Dufaux · 2017 · 51 citations · Full text

Veterinary Medicine, Radiology, Biomedical Imaging +13

Survey of research on Quality of Experience modelling for web browsing

Sabina Baraković, Lea Skorin‐Kapov · 2017 · 38 citations · Full text

Arts, Information Systems, Information Technology +12