The Impact of Organizational Memory on IT Systems

Abstract

Organizational Memory Information Systems (OMISs) combine the attributes of culture, history, business process, human memory and fact into an integrated knowledge based business system. While not currently in existence in the configuration suggested in this paper, this type of information system would be an integral part of any firm wanting to anticipate business climate changes, expand their customer base and improve existing customer service. OMIS’s would benefit businesses wanting to integrate disparate data bases, capture the expertise of retiring staff, improve organizational coordination and provide a decision making aid to staff members encountering new and complex issues requiring the integration of diverse and inconsistent types of knowledge.