The Role of Trust in E-Government Adoption: A Systematic Literature Review

Abstract

Electronic government (e-government) is a concept that has been adopted in most countries for the
\npurposes of providing government services digitally, improving transparency between government and
\ncitizens and enabling additional communication channels with the government. Although e-government
\nreadiness in most countries is at a high level, adoption of e-government services is still considered
\ntentative. A critical review of the literature suggests that this may be linked to citizens’ trust in
\ngovernment and e-government. As such, there is a need to investigate the role of trust in e-government
\nadoption. For this purpose, a systematic literature review was conducted in order to observe research
\ndesign, methodologies and approaches adopted in these studies as well as limitations identified and
\nrecommendation for future studies. The findings highlight that quantitative techniques and survey
\nresearch methods appear to have been much preferred over other available alternatives such as qualitative
\ntechniques and interview methods or mixed methods in studies relating to trust in e-government
\nadoption.