Transportation Journal · 1997 · 41 citations · 0 references
ManagementStrategic ManagementStrategyBusiness StrategyLogistics ManagementSupply Chain StrategyCustomer Service LogisticsGlobal Supply Chain StrategyGlobal Supply ChainsInternational LogisticsLogistics Performance ManagementProduction LogisticsLogisticsLogistics OrganizationLogistics Process Integration
To better understand the role of logistics processes in the development of global customer service strategies, this article empirically considers several issues that are central to the development and implementation of a successful logistics strategy. A comparative approach that looks at how logistics issues are managed in Ohmae's triad markets is used to help identify logistics best practice as it is found among manufacturers in the leading industrialized countries of the world. As Ohmae noted, the triad of Europe, Japan, and the U.S. represents the critical markets a company must compete in to successfully meet the challenges of a rapidly globalizing world.