Digital reference services

Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.

David S. Carter, Joseph Janes · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2000 · 86 citations · Full text

Computing, Computer Science, Information Systems +11

Digital Reference Services in Academic Libraries

Joseph Janes, David S. Carter, P. Memmott · Reference & User Services Quarterly · 1999 · 84 citations

Computing, Information Systems, Documentation +11

Diffusion of an innovation: digital reference service in Carnegie Foundation master’s (comprehensive) academic institution libraries

Marilyn Domas White · The Journal of Academic Librarianship · 2001 · 71 citations

Management, Information Systems, Innovation Management +16

Service Perspectives for the Digital Library Remote Reference Services

Bernie Sloan · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 1998 · 67 citations · Full text

Computing, Information Systems, Human-computer Interaction +12

Virtual Reference Services Directions and Agendas

Suzanne Gray · Reference & User Services Quarterly · 2000 · 57 citations

Computing, Computer Science, Information Systems +14