Effect of Business Process Reengineering Factors on Organizational Performance of Nigerian banks: Information Technology Capability as the Moderating Factor

Abstract

The objective of this paper is to examine the factors or dimensions of BPR that may influence the bank performance. Additionally, it also explores the implementation level of business process reengineering (BPR) in Nigerian financial institutions. A pilot test was conducted to seek these objectives. Instruments content and face validity, and reliability were examined through panel of expert in both academic and practice. The data received from the commercial bank departments was analysed using the SPSS software. The results show that the dimensions of BPR are reliable and valid.In addition, BPR implementation was found in various operations processes in Banks. The research is significant because it explores the level of BRP implementation in Nigerian banks and validates the instrument of various BPR dimensions in which most of these dimensions still need to be further explored.