Work Study · 2002 · 212 citations · 0 references
ManagementOperations ManagementQuality ManagementQuality AssuranceSix SigmaTotal Quality ManagementLean ManagementLean ProductionOperational ExcellenceProcess Performance MetricsQuality Control In ManufacturingQuality Management SystemsSix Sigma Methodology
Contents: Introduction The development of quality What is Six Sigma? Understanding an organization Understanding the customer The vision and benefit of Six Sigma Implementing Six Sigma in practice Looking to the future Appendices Index.