2008 · 91 citations · 11 references
ComputingComputer ScienceHuman-computer InteractionNew Product DevelopmentUser Experience DesignProduct DevelopmentUsability EngineeringUsability EvaluationUsability TestingEvaluationUsability Studies
User experience research has produced many models addressing its subjective, situated, dynamic, pragmatic, and hedonic aspects, yet industry still relies largely on traditional usability methods. The paper argues for the adoption of pragmatic UX evaluation methods within industry product development. It draws on results from the UXEM workshop at CHI 2008 to illustrate how such methods can be applied. The authors conclude that many HCI and other discipline methods can be adapted to UX evaluation, despite ongoing work on defining UX.
In the last decade, User eXperience (UX) research in the academic community has produced a multitude of UX models and frameworks. These models address the key issues of UX: its subjective, highly situated and dynamic nature, as well as the pragmatic and hedonic factors leading to UX. At the same time, industry is adopting the UX term but the practices in the product development are still largely based on traditional usability methods. In this paper we discuss the need for pragmatic UX evaluation methods and how such methods can be used in product development in industry. We conclude that even though UX definition still needs work it seems that many of the methods from HCI and other disciplines can be adapted to the particular aspects of UX evaluation. The paper is partly based on the results of UX evaluation methods in product development (UXEM) workshop in CHI 2008.
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