THE ROLE OF PATIENT SATISFACTION SURVEYS IN A NATIONAL APPROACH TO HOSPITAL QUALITY MANAGEMENT

Delivering quality service: balancing customer perceptions and expectations

Choice Reviews Online · 1990 · 3.9K citations

Management, Marketing, Quality Management +17

Patient satisfaction: A valid concept?

Brian Williams · Social Science & Medicine · 1994 · 1.1K citations

Pharmacy, Health Services Administration, Health Services Research +12

Patient non-compliance: Deviance or reasoned decision-making?

Jenny Donovan, David R. Blake · Social Science & Medicine · 1992 · 792 citations

Social Sciences, Internal Medicine, Deviance +6

Assessment of patient satisfaction: Development and refinement of a Service Evaluation Questionnaire

Tuan D. Nguyen, C. Clifford Attkisson, Bruce L. Stegner · Evaluation and Program Planning · 1983 · 738 citations

Health Professions, Health Services Administration, Health Services Research +13

The measurement of patient satisfaction

Roy Carr‐Hill · Journal of Public Health · 1992 · 688 citations

Public Affairs, Health Care Management, Health Services Administration +17