Enhancing churn forecasting with sentiment analysis of steam reviews

Comparing Oversampling Techniques to Handle the Class Imbalance Problem: A Customer Churn Prediction Case Study

Adnan Amin, Sajid Anwar, Awais Adnan et al. · IEEE Access · 2016 · 307 citations · Full text

Computing, Business Analytics, Data Science +17

Theory building with big data-driven research – Moving away from the “What” towards the “Why”

Arpan Kumar Kar, Yogesh K. Dwivedi · International Journal of Information Management · 2020 · 300 citations · Full text

Computing, Data Science, Big Data Analytics +11

Customer churn prediction in the telecommunication sector using a rough set approach

Adnan Amin, Sajid Anwar, Awais Adnan et al. · Neurocomputing · 2016 · 214 citations

Business, Decision Sciences, Management Information Systems +16

The Effects of Emoji in Sentiment Analysis

Serkan Ayvaz, Mohammed O. Shiha · International Journal of Computer and Electrical Engineering · 2017 · 117 citations · Full text

Computing, Communication, Natural Language Processing +13

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods

Adnan Amin, Babar Shah, Asad Masood Khattak et al. · International Journal of Information Management · 2018 · 98 citations

Computing, Data Science, Management Information Systems +14