Adopción de Tecnologías de la Información en las PYMEs Ecuatorianas: Factores y Desafíos

Abstract

The study analyzes the adoption of information technologies in Ecuadorian SMEs, highlighting the enablers and challenges. Adoption has shown significant growth since 2019, driven by government initiatives, access to financing, training programs, and improvements in technology infrastructure. Key technologies adopted include business management software, e-commerce platforms, and digital communication tools. Despite advances, barriers such as resistance to change, high upfront costs, skills gap, and security and privacy concerns persist. Technology adoption has improved productivity, competitiveness, innovation and customer satisfaction in SMEs, but it is essential to address the identified barriers to maximize the benefits of digitization. Supporting policies, continuous training and strengthening the technology infrastructure are crucial for successful technology adoption.