Does it matter if empathic AI has no empathy?

Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum

John W. Ayers, Adam Poliak, Mark Dredze et al. · JAMA Internal Medicine · 2023 · 2.3K citations · Full text

Computing, Computer Science, Health Informatics +17

My AI Friend: How Users of a Social Chatbot Understand Their Human–AI Friendship

Petter Bae Brandtzæg, Marita Skjuve, Asbjørn Følstad · Human Communication Research · 2022 · 386 citations · Full text

Computing, Computer Science, Artificial Intelligence +10

In principle obstacles for empathic AI: why we can’t replace human empathy in healthcare

Carlos Montemayor, Jodi Halpern, Abrol Fairweather · AI & Society · 2021 · 262 citations · Full text

Computing, Biomedical Informatics, Computer Science +10