Journal of the Operational Research Society · 1993 · 73 citations · 0 references
ManagementOperations ManagementQuality ManagementContinuous ImprovementQuality ImprovementTotal Quality ManagementContinuous Quality ImprovementQuality Improvement StrategyQuality LeadershipQuality Management SystemsQuality ObjectivesQuality StrategyQuality Improvement FrameworksQuality Improvement MethodologyQuality Performance ManagementTotal Quality Management Leadership