The human factor as a cause of failures in building structures

Abstract

Human error can be defined as any unintentional or inadequate decision, taken at any level in the hierarchy of an organization, which is, or was inappropriate in a given situation. Human errors can occur in all human activities across an organization - at a managerial, conceptual or technical level – in connection with mistakes in the construction project itself, mistakes made by the investor, mistakes made by those using the building, mistakes in supplier relations, mistakes in the maintenance of the structure, and others. The factors that can affect the reliability of those people making the decisions that lead to the mistakes include the quality of their education, their experience with stress, or lack thereof, as well as issues such as workload, fatigue, workplace ergonomics, working hours, social climate and private matters.