Publication | Closed Access
Service with a Smile: Emotional Contagion in the Service Encounter
158
Citations
20
References
2001
Year
Behavioral SciencesInterpersonal CommunicationService EncounterEmpathyAffective ComputingService InteractionAdaptive EmotionSocial SciencesEmotion RecognitionEmotionPsychologyEmotional Response
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