Reconsidering Public Relations' Infatuation With Dialogue: Why Engagement and Reconciliation Can Be More Ethical Than Symmetry and Reciprocity

Abstract

Advocates of dialogic communication have promoted two-way symmetrical communication as the most effective and ethical model for public relations. This article uses John Durham Peters's critique of dialogic communication to reconsider this infatuation with dialogue. In this article, we argue that dialogue's potential for selectivity and tyranny poses moral problems for public relations. Dialogue's emphasis on reciprocal communication also saddles public relations with ethically questionable quid