Conducting interview studies: Challenges, lessons learned, and open questions

Abstract

Our recent work uses sociological theories and interview techniques to discover why so few developers use tools that help them write secure code. In this experience report, we describe nine challenges we encountered in planning and conducting an interview study with industrial practitioners, from choosing a population of interest to presenting the work in a way that resonates with the research community. In doing so, we aim to spur discussion in the software engineering research community about common challenges in empirical research and ways to address them.