Building resilience in times of global crisis: the tourism sector in Croatia

Abstract

Abstract The COVID-19 pandemic and consequent global travel restrictions created an unprecedented crisis for the tourism industry. Considering that tourism generates about one fifth of the Croatian, the COVID-19 crisis posed a threat not only to companies in tourism, but also to the Croatian economy as a whole. This article examines the interplay of public and private institutions whose aim was to support resilience in tourism and prevent negative spill overs to other sectors. The regional Civil Protection Headquarters and a large hospitality company were analyzed as a part of the resilience assessments. Although both institutions have shown a high level of agility and resilience in their crisis management, this article outlines the deep societal interdependence between the public and private sector in times of global crisis.