Responsible digitalization through digital technologies and green practices

Abstract Although digital technologies grant documented operational and economic benefits, they can activate unwanted consequences for the environment and society. This research investigates these issues by exploring how firms can create a portfolio of technologies to perform corporate social responsibility (CSR) goals and then achieving responsible digitalization. The latter is defined as the firms' capacity of adopting digital technologies without underperforming in terms of CSR. Accordingly, we investigate the relationships between digital technologies and CSR to discover the firms' capacity to achieve responsible digitalization targets. Furthermore, we explore how the use of some green practices allows firms to increase the chances of achieving responsible digitalization goals.