Journal of Sport Management · 1993 · 11 citations · 5 references
ManagementQuality ManagementTotal Quality ManagementCustomer Satisfaction ManagementCustomer Satisfaction ImpactsTotal Quality Management Leadership
The management technique known as Total Quality Management (TQM) has been incorporated into many large business firms, Because TQM is focused on customer satisfaction, sport managers may find its concepts useful for sport organizations.
5
Managing organizational behavior
Long Range Planning · 1995 · 601 citations
Management, Organization Studies, Organizational Behavior +12
Ted Marchese · 1991 · 66 citations
John Jay Bonstingl · Educational leadership · 1992 · 34 citations
Education, Instruction, Teaching +9